Riff Terms of Service

Last updated: May 4, 2026

1. Introduction

Welcome to Riff, a guitar learning app created by Raze Labs, LLC (“Raze Labs,” “we,” “us,” or “our”). By accessing or using the Riff mobile application or related services (collectively, the “Service”), you agree to be bound by these Terms of Service (the “Terms”). If you do not agree, you may not use the Service.

2. Description of the Service

Riff helps you learn songs on the guitar. The Service generates chord charts and synchronized lyrics for songs you choose, and lets you play along with timed chord and lyric playback. You can choose songs by submitting links from supported video platforms, identifying a song using your microphone, or uploading a video from your camera roll. Riff also includes an in-app guitar tuner.

3. Company Information

  • Legal entity: Raze Labs, LLC (a Delaware limited liability company)
  • Location: Seattle, Washington, USA
  • Contact: ian@razelabs.app

4. Account Eligibility and Security

You must be at least 13 years old, or the minimum age required in your jurisdiction, to create a Riff account. For users in the European Union, you must be at least 16 years old unless a lower age is permitted by local law.

You are responsible for:

  • Providing accurate account information.
  • Maintaining the confidentiality of your credentials.
  • Limiting access to your devices.
  • Promptly notifying us at ian@razelabs.app of any unauthorized use or security breach.

5. User Inputs and Generated Content

5.1 Your Inputs

You retain all rights to the links, videos, audio captures, and other content you submit to the Service (“Inputs”). By submitting Inputs, you grant Raze Labs a worldwide, non-exclusive, transferable, sublicensable license to host, process, reproduce, and transmit the Inputs solely to operate and provide the Service.

5.2 Your Responsibility for Inputs

You are solely responsible for the content you submit. By submitting any Input, you represent and warrant that you have all rights, licenses, consents, and permissions necessary to do so, and that your Input does not infringe the intellectual property, privacy, publicity, or other rights of any third party.

You agree not to submit Inputs that:

  • Contain content you do not have the right to use.
  • Infringe copyright, trademark, or any other intellectual property right.
  • Contain sexual content involving minors or other exploitative imagery.
  • Promote violence, harassment, self-harm, or illegal activity.
  • Are intended to circumvent safety systems, rate limits, or other usage restrictions.

5.3 Generated Outputs

Chord charts and synchronized lyrics produced by the Service (“Outputs”) are generated by AI models and may be influenced by model limitations, the quality of the source audio, and your inputs. Outputs are intended for personal educational and entertainment use only. To the extent we hold any rights in the Outputs we generate for you, Raze Labs assigns those rights to you, subject to these Terms and applicable law.

5.4 No Guarantee of Accuracy

AI-generated chord charts and lyrics may not always match the original recording exactly and may contain errors, missing sections, or unexpected results. Riff is provided as a learning aid and not as an authoritative transcription.

5.5 Public Catalog and Private Uploads

Riff maintains a community catalog of chord charts so users can discover and play along with songs other users have generated. By submitting a link from a public video platform and generating a chart from it, you understand and agree that the resulting chord chart and associated metadata may be added to this shared catalog and made available to other Riff users.

Charts produced from videos you upload from your camera roll are kept private to your account and are not added to the shared catalog or made visible to other users.

5.6 Reporting Concerns

If you believe content available through Riff infringes your rights or otherwise violates these Terms, contact us at ian@razelabs.app with sufficient detail to identify the content. We may remove content and suspend or terminate accounts that violate these Terms.

6. Subscriptions and Billing

6.1 Riff Pro

Generation and playback features in Riff require an active Riff Pro subscription. The Service displays the available plan, price, and any introductory offer before you subscribe.

6.2 Auto-Renewal

Your Riff Pro subscription will continue and automatically renew at the end of each billing cycle unless canceled. You consent to Apple charging your payment method on a recurring basis until you cancel.

6.3 Free Trial

We may offer a free trial to eligible new subscribers. Eligibility for free trials is determined by Apple. Unless canceled before the end of the trial, your subscription will automatically convert to a paid subscription at the price displayed at sign-up.

6.4 Cancellation

You can cancel your subscription at any time through your Apple ID subscription settings:

  1. Open the Settings app on your device.
  2. Tap your name, then tap Subscriptions.
  3. Tap your Riff subscription, then tap Cancel Subscription.

Cancellation takes effect at the end of the current billing period. All purchases are non-refundable except as required by law or by Apple's refund policy.

6.5 Platform Fees

All purchases are made through the Apple App Store and are billed by Apple subject to their terms and conditions. We do not process payments directly.

6.6 Refunds

Refund requests for App Store purchases must be submitted directly to Apple. If you have billing questions, you can also contact us at ian@razelabs.app.

6.7 Price and Plan Changes

We may, from time to time, change the subscription price, plan structure, or features included with a subscription. We will communicate any material changes in accordance with applicable law and through the App Store where required.

7. Data Practices

Our collection, use, and sharing of personal information are described in the Riff Privacy Policy. By using the Service, you consent to the practices described there.

8. Service Availability and Updates

We aim to keep Riff running smoothly but do not guarantee uninterrupted access. Maintenance, updates, and unforeseen outages may occur. We may release updates that change how features work, modify the catalog, or adjust pricing and plan structure. Some updates may be required to continue using the Service. We are not liable for any loss or inconvenience caused by your inability to access the Service during downtime.

9. Third-Party Services

Riff relies on third-party services to operate, including:

  • Apple, for Sign in with Apple, App Store payments, and song identification through ShazamKit.
  • Cloud infrastructure providers that host our database, file storage, and backend services.
  • Subscription management providers such as RevenueCat.
  • AI service providers used internally to perform chord recognition and lyric transcription.

Your use of the Service is also subject to Apple's terms and conditions for the App Store. We are not responsible for third-party service availability, behavior, or outages, and such events do not entitle you to refunds or credits beyond what applicable law or Apple's refund policy requires.

10. Intellectual Property

Riff, including its software, visual identity, trademarks, and documentation, is owned by Raze Labs or its licensors. Except for the rights expressly granted in these Terms, we reserve all rights, title, and interest in the Service. You may not reverse engineer, decompile, or attempt to derive the source code of any part of the Service, nor may you remove proprietary notices.

You may not use the Service or any content within it (including chord charts in the catalog) for commercial purposes, including resale, redistribution, or building a competing product, without our prior written permission.

11. Acceptable Use

You agree to:

  • Use the Service only for lawful purposes.
  • Comply with all applicable laws, including export controls and sanctions.
  • Refrain from interfering with or disrupting the Service or its infrastructure.
  • Not use automated tools, bots, or scripts to access the Service in ways that exceed normal usage.
  • Not resell, redistribute, or commercially exploit the Service or access to it without our written permission.
  • Not attempt to bypass subscription gating, rate limits, or other access controls.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RAZE LABS DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE ACCURATE, SECURE, ERROR-FREE, OR UNINTERRUPTED. AI-GENERATED CHORD CHARTS AND LYRICS MAY CONTAIN ERRORS OR UNEXPECTED RESULTS. YOU ASSUME ALL RISK FOR USE OF THE SERVICE AND THE OUTPUTS IT PRODUCES.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAZE LABS AND ITS MEMBERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO RAZE LABS FOR THE SERVICE DURING THAT PERIOD.

14. Indemnification

You agree to indemnify, defend, and hold harmless Raze Labs and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to your Inputs, your use of the Outputs, or your breach of these Terms — including any claim that an Input you submitted infringed a third party's rights.

15. Suspension and Termination

We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms, applicable laws, or our usage policies.

You may cancel your subscription at any time through your Apple ID subscription settings. You may delete your account and associated personal data at any time from Settings → Delete Account within the app, or by emailing ian@razelabs.app.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will remain in effect, including Sections 5, 10, 12, 13, and 14.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. The parties agree to exclusive jurisdiction in the state and federal courts located in King County, Washington, USA. Where prohibited by law, mandatory consumer protection rights supersede this clause.

17. Changes to These Terms

We may update these Terms to reflect changes in the Service, technology, regulations, or our business. When we make material changes, we will notify you through the app or by updating the “Last updated” date above. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

18. Contact Information

For questions, feedback, or legal notices, contact ian@razelabs.app or write to:

Raze Labs, LLC
Seattle, Washington, USA

By using Riff, you acknowledge that you have read, understood, and agree to these Terms of Service.